Shipping Policy

Fast, tracked shipping on every order. Most parts leave our Jersey City facility within one business day so you can get back on the road sooner, not later.

Order Processing

  • Orders placed Monday to Friday before 2:00 PM EST typically ship the same business day.
  • Orders placed after 2:00 PM EST, on weekends, or on US holidays ship the next business day.
  • During high-volume periods (seasonal sales, supply-chain peaks), processing may add up to one additional business day.
  • A tracking number is emailed to you as soon as your shipping label is generated.

Shipping Methods & Transit Times

All transit times are estimates from the carrier and exclude the order processing window above.

  • Standard (Domestic): 3 to 5 business days to most US addresses.
  • Expedited (Domestic): 2 to 3 business days where carrier service is available.
  • Overnight: 1 business day to eligible zones.
  • Carriers: UPS, FedEx, and USPS, selected based on package size, weight, and destination.

Shipping Rates

  • Free standard shipping on US orders over $99.
  • Flat-rate standard shipping on orders under $99, shown at checkout before payment.
  • Expedited and overnight rates are calculated live at checkout based on weight and destination.

Order Tracking

  • A tracking link is emailed the moment your order ships.
  • If a tracking number shows no carrier movement after 2 business days, please contact us so we can investigate.
  • Heavy-duty filter kits sometimes ship in multiple boxes. Each receives its own tracking number.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for delays or losses caused by an incorrect or incomplete address. If you spot an error after placing your order, email us immediately and we will do our best to update the label before it generates.

Lost, Stolen, or Damaged Packages

  • Once a package is marked Delivered by the carrier, responsibility passes to the customer.
  • For damaged shipments, photograph the outer box and the contents and email us within 7 days of delivery.
  • For packages marked delivered but not received, please file a claim with the carrier and contact us so we can assist with the investigation.

International Orders

We primarily ship within the United States. International orders are arranged on a case-by-case basis. For a quote, email support@automotivestore.com with your delivery address and the parts you need. All duties, taxes, and customs fees are the responsibility of the buyer.

Free Fitment Check Before You Buy Send us your VIN or Engine Serial Number (ESN) and we will confirm 100% compatibility before you place an order. No obligation.

Questions

Email: support@automotivestore.com

Phone: (437) 345-0325

Hours: Monday to Friday, 8am to 6pm EST

Last updated: June 2026